St Peter's Hospital

St Peter's Hospital 2013-04-25 Person 4 5 0

I like the friendliness , To improve it there could be books ,pamphlets etc and those chairs do get VERY HARD sitting on for 5 hours

St Peter's Hospital 2013-04-19 Person 5 5 0

I was actually in the AE part of the hospital, but I didn't see an option for this. The nurse and doctor were great and I was seen in a timely manner

St Peter's Hospital 2013-04-18 Person 2 5 0

After phoning at 11.30 to see if a patient could be visited that afternoon and being told yes, I arrived at the ward at 3pm and asked at the nurses station. After much debate and nobody seeming to have heard of the patient I was directed to bay 4. He was not ther and the two nurses there argued about his whereabouts and directed us back to the nurses station. After more debate they decided he had been discharged and left the ward at 2pm. He had been on Cedar ward for more than a week and nobody knew him! It does not say much for patient care. I also had to pay for parking as I had spent well over 20mins on the ward.

St Peter's Hospital 2013-04-18 Person 3 5 0

I am writing this review in the context of a hospital visitor. Before visiting a particular patient on Cedar ward, I telephoned the ward at 11.45am on a Friday to check that the patient was still in the ward before I visited that afternoon. I was informed that he was still a patient in that ward. I had telephoned late morning after ward rounds, realising that discharges would be optimised before the weekend. I arrived at the Reception area of the ward, shortly after 15.00 hours, to be met with total confusion. The name of the patient I was visiting was at first confused with another patient when I initially asked which bay he was in. I was then informed that he had been discharged, but when I explained that I had phoned earlier and was not told of imminent discharge prior to my visit, another staff member was consulted and I was told he was in bay 4. He was not in that bay and when I questioned yet another member of staff there was still confusion as to his whereabouts. I was directed back to the reception area yet again. A further check revealed that he had been discharged to his nursing home at 14.00 hours. The staff were extremely apologetic but the chaos and confusion did not set a good example to visitors whose first point of reference is the Ward Reception. I fully understand the pressures the ward staff have to cope with but there seems to be a breakdown in communication which is at the core of many problems. It was not the case for myself, but a visitor could have made a pointless lengthy journey. Not being aware of which patients are currently on a ward does not create a good impression.

St Peter's Hospital 2013-04-06 Person 4 5 0

Pleasant reception and nurse. Would have been nice if the porter interacted a bit more. Did not speaks, say hello etc.

St Peter's Hospital 2013-04-06 Person 5 5 0

No complaints.

St Peter's Hospital 2013-04-06 Person 5 5 0

Care was excellent. I was well looked after.

St Peter's Hospital 2013-04-06 Person 5 5 0

Occasionally finding a nurse to cream my back a little difficult. Very satisfied though- thanks.

St Peter's Hospital 2013-04-06 Person 5 5 0

Excellent care

St Peter's Hospital 2013-04-06 Person 5 5 0

Very friendly and kind. I dont know how you could improve!